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Council Post: Proactive Vs. Reactive Support: Shifting Your Focus For Customer Satisfaction In ...
Forbes· 7 小時前Mukul is the Head of Support Engineering at PubNub, which powers apps for virtual work, play, ...
SAP BrandVoice: Customer Retention: Best Solutions For Real Results
Forbes· 8 小時前When it comes to providing a smooth support experience in order to delight and retain customers ...
Council Post: How To Get People Comfortable With AI In Customer Service
Forbes· 1 日前Many customer-experience leaders, I’ve found, are bullish about the possibilities of using ...
Council Post: Loyalty Leftovers: Why Are Unused Points Bad For Business?
Forbes· 7 小時前The lack of or decline of reward redemption should be looked at as a yellow flag (on its way to becoming red), indicating ...
Seven Ways To Get And Keep Customers
Forbes· 1 日前In 1983, Dr. Theodore Levitt, professor of marketing at Harvard Business School, wrote a book, ...
SAP BrandVoice: Ecommerce: Electronic Commerce Definition, Benefits, Types, Examples
Forbes· 7 小時前The truth is, there isn't any one spelling or abbreviation of electronic commerce ...
Council Post: Catapult Customer Service With Internal AI Chat Systems
Forbes· 1 日前Daniel Fallmann is founder and CEO of Mindbreeze, a leader in enterprise search, applied artificial intelligence and knowledge ...
Council Post: 6 Tips For Building A Company From The Ground Up
Forbes· 7 小時前Dan Galorath is founder and CEO of Galorath, a leader in cost estimation, actionable data and ...
Council Post: 15 Steps To Take When Your Messaging Doesn't Land Well With Customers
Forbes· 1 日前While a company may do thorough research on its target audience and have a series of checks on ...
Council Post: Why AI Can't Beat Authentic Human Intelligence In Marketing
Forbes· 7 小時前Ivana is co-founder and CMO of Puzzle Partner, a thought leader in travel tech marketing, and a ...