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How Generative AI in the Contact Center Can Improve CX
The Wall Street Journal· 16 小時前Contact centers can play a crucial role in shaping the customer experience, but they often face ...
Hong Kong herbalist cheated out of HK$5 million in ‘scam within scam’
South China Morning Post· 23 小時前“He was tricked into transferring over HK$1.17 million into the scammer’s bank account as an ...
Teacher loses millions, attempts suicide in elaborate fraud case
China Daily· 1 日前A woman has been sentenced to 13 years in prison for defrauding a teacher in Fujian province of millions of yuan, leading ...
Fact Check: Fake CNN segment about sex offender registries stems from parody X account
Reuters· 2 日前A screenshot of a purported CNN News segment discussing the harm caused by sexual offender ...
WPP CEO Mark Read targeted by deepfake AI scam
Marketing Magazine· 2 日前Mark Read (pictured), the chief executive officer of advertising agency WPP, has been the ...
‘The Winner’ Review: Lessons in Ambition
The Wall Street Journal· 5 日前In Teddy Wayne’s novel, a young man’s summer teaching tennis to the rich on Cape Cod puts him ...