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Council Post: Powering Through Frequent Outages With Strategic Customer Communications
Forbes· 19 小時前Rick Watkin is President & CEO of KUBRA, a leading provider of customer experience management ...
Rubrik prices IPO at $32 per share, above the expected range
CNBC· 2 小時前Rubrik, a data-management software company backed by Microsoft, priced its IPO at $32 a share, ...
Parloa, a conversational AI platform for customer service, raises $66M
TechCrunch· 5 小時前For its latest instalment, Parloa has secured Altimeter Capital as lead backer, a U.S.-based VC ...
RBI bars Kotak Bank from digital onboarding of customers and issuing fresh credit cards
TechCrunch· 12 小時前... ordered Kotak Mahindra Bank to immediately cease onboarding new customers< ... ...
One-In-Four Satisfied Customers Don’t Come Back
Forbes· 4 日前A satisfied customer is a dangerous customer. According to a study by Vanderbilt University ... ...
Amazon is opening cloud regions in Southeast Asia to meet customer demand, CTO says
CNBC· 18 小時前Amazon is opening cloud regions in Southeast Asia because customers want their data stored ...
Stripe, doubling down on embedded finance, de-couples payments from the rest of its stack
TechCrunch· 5 小時前Today, Stripe announced that it will be de-coupling payments — the jewel in its crown — from ...
Snowflake releases a flagship generative AI model of its own
TechCrunch· 5 小時前Available under an Apache 2.0 license, Arctic LLM is optimized for “enterprise workloads,” ...
Council Post: Understanding Silent Signals: What Customers Really Want You To Know But ...
Forbes· 6 日前Silent signals from customers are like whispers in a crowded contact center—often overlooked ...
GM Ends OnStar Driver Safety Program After Privacy Complaints
Bloomberg· 2 小時前General Motors Co. has ended its OnStar Smart Driver program after customers complained it ...