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How Generative AI in the Contact Center Can Improve CX
The Wall Street Journal· 15 小時前Contact centers can play a crucial role in shaping the customer experience, but they often face ...
Unlikely Collaborators: Communications And Diversity Executives In Driving Organizational ...
Forbes· 1 日前This article explores the study’s key learnings and a path forward between communications, mark ...
Council Post: How Cancer Treatment Centers Can Take A Patient-Centric Approach
Forbes· 2 日前Matthew Halpert, Ph.D., is the founder and CEO of the Immunocine Cancer Center, offering patien ...
The Insider’s Guide to Partnering with TechCrunch at Disrupt SF | TechCrunch
TechCrunch· 3 小時前When it comes to highly engaging opportunities for partners, TechCrunch’s Disrupt SF has ...
Council Post: 20 Expert Tips To Improve HR-Employee Communication And Increase Trust
Forbes· 6 日前Effective communication is the heart of a thriving workplace culture, and trust is the backbone ...
SoftBank Corp aims to help call centre workers by 'softening' angry customer calls with AI
Reuters· 6 日前"We are working on the development of a solution that can convert the customer's voice ...
Chinese, Tajik FMs pledge to strengthen bilateral cooperation
Bastillepost· 2 日前Chinese Foreign Minister Wang Yi and Tajik Foreign Minister Sirojiddin Muhriddin held a press ...
How AI Is Making Text And Multimodal Data More Interactive
Forbes· 1 日前To frame it a different way, it's about interdisciplinary research and identifying use ...
With China tariffs, Biden makes an about-face from Senate days
China Daily· 4 小時前As a US senator from 1973 to 2009, Joe Biden was considered a reliable vote on free trade. From ...
AI Might Be Smarter Than Your CMO
Forbes· 1 日前Can artificial intelligence understand customers and predict their reactions better than human ...