Is Customer Loyalty Dead?
Forbes· 5 日前For decades I’ve preached the importance of customer service and CX, with a goal of getting the customer to say, “I’ll be ...
As Klarna looks to raise more capital, is it cutting its valuation enough?
TechCrunch· 7 日前For example, back in the venture days of yore, inside rounds were considered a poor market ...
Hey C-Suite: AI Won’t Save You!
Forbes· 2 日前This article is a collaboration with David Gossett, Principal with Infornautics, who builds ...
China’s tussle with zero-Covid goal brings stricter measures for Beijing
South China Morning Post· 3 日前On Monday, the entire Youyi neighbourhood in Haidian district – more than 1,800 residents – ...
Shanghai's public transport resuming
China Daily· 4 日前Zhang Junhuan, a Shanghai resident living in the city's downtown Jing'an district, took ...