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How Nubank’s CX strategy made it one of the most loved digital banks
TechCrunch· 7 日前How Nubank’s CX strategy made it one of the most loved digital banks It’s easy to assume the ...
Council Post: Winning Together: Top 5 Best Practices To Ensure Customer Success
Forbes· 3 日前Why is the customer experience so important? Prioritizing the customer experience (CX) is cruci ...
Council Post: Transforming Engagement Can Change The Insurance Industry
Forbes· 23 小時前Alex Zukerman is Chief Strategy Officer at Sapiens, empowering insurers with digital software ...
How Generative AI in the Contact Center Can Improve CX
The Wall Street Journal· 2 日前Contact centers can play a crucial role in shaping the customer experience, but they often face ...
Council Post: Code As A Customer: What The Emergence Of Machine Customers Means For Customer Service
Forbes· 2 日前Alok Kulkarni is Co-Founder and CEO of Cyara, a customer experience (CX) leader trusted by leading brands ...
Crisis Management: Don’t Bring A Can Of Gasoline To A Fire
Forbes· 5 日前This is a departure from my usual customer service and CX articles. In customer service and ...
SAP BrandVoice: Sales Forecasting: How AI And Data Analytics Are Changing The Game
Forbes· 23 小時前B2B sales journeys are dynamic and complex, involving numerous stages, stakeholders, ...
Seven Ways To Get And Keep Customers
Forbes· 23 小時前In 1983, Dr. Theodore Levitt, professor of marketing at Harvard Business School, wrote a book, ...
Council Post: How To Get People Comfortable With AI In Customer Service
Forbes· 23 小時前Many customer-experience leaders, I’ve found, are bullish about the possibilities of using ...
Council Post: 13 Retail Trends Biz Dev Leaders May Want To Consider
Forbes· 4 日前Before you dive in head first, however, make sure you understand what your current customers ...